How Seren works

Terminology

Employees are built on agent services

A Seren Employee is a managed coworker with a role, instructions, skills, connected knowledge, access policy, and operating history. A managed agent is the technical resource that runs this work. Product guidance uses Seren Employee for the product experience. Technical documentation uses managed agent for deployments, runs, identities, grants, revisions, and APIs.

This is why an employee guide can link to seren-agent endpoints or a managed agent grant. The endpoint name reflects the platform contract. The surrounding workflow still belongs to Seren Employees.

Work cycle

Define, connect, run, review, improve

1. 01

   Define the job

   Give the employee a focused role, durable instructions, and a clear definition of successful work.

2. 02

   Connect what it needs

   Add skills, knowledge, accounts, files, or data services with access limited to the job.

3. 03

   Run the work

   Start work from the web, desktop, an MCP client, the CLI, an SDK, or an application using the API.

4. 04

   Review important actions

   Let read-only investigation continue while protected changes wait for an explicit approval.

5. 05

   Improve the system

   Review activity and outcomes, then refine instructions, skills, access, or review policy before automating more work.

Product layer

Give employees controlled capabilities

Boundaries

Access follows the employee identity

Grant access to the employee that needs it, not to every employee in the organization. Prefer read-only access for research and analysis, add write access only when the job requires it, and use approval policy for changes that must remain under human review. Revoke a grant when the work no longer needs that capability.

Seren creates a limited identity for each cloud employee. Do not copy your personal Seren API key into employee instructions, configuration, or Passwords. Skills use approved services through the employee's managed identity, while outside account credentials remain in their selected connector or credential grant.